TERMS & conditions



  1. 1. Introduction
    1. 1.1 This site is owned and operated by United Cellars New Zealand Pty Ltd ACN 95 111 797 623 (“United Cellars”)(the Company, we, us, our or it) and these terms and conditions, the Delivery and Returns Policy, our Privacy Policy, and any other terms and conditions that appear in, are linked to or form part of the sites (Terms) govern the use of and access to our online marketplace and social media platforms and Apps (the Sites).
    2. 1.2 These Terms also describe your (You, the User) rights and responsibilities so please take a few minutes to review them as your continued use of the Sites constitutes your agreement to follow these Terms and to be bound by them. If you do not agree to be bound by these Terms, please do not use the Sites.
    3. 1.3 We reserve the right to add to, delete or change these Terms at any time and will advise you of such changes by emailing you at the address you provided to use when registering for your Account. Your continued access and use of any part of the Platform constitutes your acceptance of any change or update to these Terms, all of which shall become binding when posted. You agree to be bound by these Terms each time you use the Sites.
  2. 2. Eligibility
    1. 2.1 As a User you represent and warrant:
      1. (a) you are [18] years or older;
      2. (b) you will abide by these Terms and any policies on the Sites which may be posted and made available to you from time to time; and
      3. (c) all information provided by you for the purpose of establishing your Account is true, accurate and correct and you will notify us immediately of any changes to that information, this includes but is not limited to credit card or direct debit information. We will handle all personal information we collect in accordance with our Privacy Policy.
    2. 2.2 UnitedCellars.com.nz and its related domains are operated by United Cellars New Zealand. Sales of wines through unitedcellars.com.nz is made under New Zealand liquor licence  007/OFF/9178/2022.
  3. 3. Use of Sites
    1. 3.1 You must not misuse any Site and only use it for lawful purposes. You will not use the Sites (including any of United Cellars social media sites) for any activities, or post or transmit to or via the Sites any information or materials, which:
      1. (a) breaches any laws or regulations, infringes a third party’s rights or privacy, or which are contrary to any applicable standards or codes;
      2. (b) interferes with other users, or defames, harasses, threatens, bullies, or offends any person, or which inhibits any other user from using the Sites;
      3. (c) is obscene, indecent, discriminatory, inflammatory or pornographic or which could give rise to civil or criminal proceedings;
      4. (d) commits or encourages a criminal offence, transmit or distribute a virus, Trojan, worm or post any other material which is malicious and technologically harmful;
      5. (e) hacks or disables any part of the Sites to corrupt data, cause annoyance to other; or
      6. (f) users, send any spam, unsolicited advertising or promotional material, or attempt to affect the performance or functionality of any technology of or accessed through this Site.
    2. 3.2 You represent and warrant that if you access the Sites from outside New Zealand, you do so at your own risk and are responsible for complying with the laws in the place where you access the Sites. As the Sites may be accessed in New Zealand and overseas. We make no representations that the Sites comply with the laws (including intellectual property laws) of any country outside New Zealand.
  4. 4. Contract of Sale
    1. 4.1 We provide the Platform in order to facilitate transactions between a Buyer and a Seller. All contracts of sale are a legally binding contract between a Buyer and a Seller and we may not be a party to that contract. Nothing in the contract of sale creates a direct legal relationship between a Buyer, a Seller and us, unless we specifically state that. As we may not be a party to any contract of sale, Users acknowledge and agree that we are not and will not be responsible for any goods listed on the Sites, specifically in relation to any representations or warranties provided by a Seller.
    2. 4.2 Sellers are responsible and liable for: 
      1. all contracts of sale entered into between a Seller and a Buyer through the Platform;
      2. any product a Seller supplies through the Platform;
      3. the fulfilment of any order placed through the Platform; and
      4. all material published by a Seller on the Platform.
  5. 5. Pricing and orders
    1. 5.1 The Seller determines the price of all goods available for purchase on the Platform.
    2. 5.2 The Seller is responsible for arranging shipping of all goods purchased on the Platform and for providing Buyers with all relevant information in relation to all applicable shipping charges and tracking information. The total amount displayed by a Seller on the Platform is the total price payable for the goods including tax. 
    3. 5.3 Prices displayed on the site are subject to change without notice.
  6. 6. Product Specifications
    1. 6.1 Features and specifications of Products described or depicted on the site are provided by the third party sellers of the product(s) and are subject to change without notice. 
    2. 6.2 To the extent permitted by law, United Cellars makes no warranty or representation regarding the standard of any goods or services to be supplied by a third party seller on the site.
  7. 7. Payment
    1. 7.1 Merchant of record
      1. Users acknowledge and agree that:
        1. all transactions that occur via the Platform are done so by the Company in its capacity as merchant of record,
        2. all transactions are managed and processed by the Company;
        3. all payments will be processed, and any refunds will be issued, by the Company; and
        4. the Company may use third party payment processing services to process payment and the Company hereby disclaims all liability for claims that may arise out of using such third party payment processing services.
    2. 7.2 Charging of Credit Cards 
      1. (a) If we are unable to charge a credit card due to insufficient funds or other errors, then we will attempt to contact the customer by email or via the message centre in your account to rectify the issue. If the customer does not contact us to resolve the issue, the order will be cancelled. Please note that stock availability and prices may change if the time between placing the order and credit card details being corrected or funds being available is delayed.
      2. (b) By entering into any transaction, you warrant and represent that all information you provide is true and correct (including, without limitation your credit card/bank account number, card expiration date and address), that any transactions are authorised, and that you are the legal holder of any credit card or payment account used to enter into any transaction. By providing a method of payment pursuant to a transaction, you confirm that you are permitted to use that method of payment. You also authorise us to collect and store it, along with other information related to your transaction. You authorise us (and our designated payment processor) to charge the full amount to the payment source you designate for the transaction. If your payment results in an overdraft or other fee from your bank, you alone are responsible for that fee. 
      3. (c) In the event that:
        1. (i) your method of payment is not valid; 
        2. (ii) we determine, in our sole discretion that a transaction is unauthorized; 
        3. (iii) your method of payment cannot be processed at the time of any charge; or 
        4. (iv) any charge is disputed for any reason other than the undisputed failure by us to deliver the items purchased by you, we reserve the right to immediately terminate any pending transactions, suspend your account, thereby terminating all of our obligations to you under these Terms, and, in addition, to charge you an administrative processing fee equal to AUD$10, per instance, which charge you hereby authorise by entering into any transaction through the Sites.
  8. 8. Delivery of Products
    1. 8.1 “Licensed premises” means United Cellars New Zealand Pty Ltd's licensed premises at 115/23 Edwin Street, Mount Eden Auckland, 1023 New Zealand (License Number: 007/OFF/9178/2022)
    2. 8.2 Delivery Requirements
      1. United Cellars is required by law to give written instructions to the person responsible for delivery of the liquor, requiring that the liquor be delivered:
        1. (a) to the adult person who placed the Order, or
        2. (b) to another adult person at those premises who undertakes to accept it on your behalf, or
        3. (c) if delivery takes place on a day following the placing of an Order, in accordance with the customer's instructions but always to a person over the age of 18 years.
      2. The person responsible for delivering liquor may refuse to deliver the liquor to any person who fails to provide proof of age satisfactory to the person responsible that the person is aged eighteen (18) years or over.
    3. 8.3 If United Cellars is not the Seller, then the Seller, and not United Cellars, is responsible for the delivery and supply of the products to you. The Seller utilises their own shipping and distribution networks and may charge different rates for shipping on products. The Seller will set their own delivery time frames and you may contact the Seller directly to obtain an estimated delivery date and/or tracking information (if applicable). Any delivery dates which may be specified on the Sites are estimated dates only. You acknowledge that these delivery dates may vary and delays in delivery may be unavoidable.
    4. 8.4 United Cellars will try to ensure that all orders are delivered in a prompt and timely manner. However, from time to time, it is possible that shipping and other factors outside of our control may result in delays. United Cellars does not accept any liability for loss or damage suffered by anyone as a result of any such delays.
  9. 9. Faulty or Damaged Products
    1. 9.1 All goods sold on our Sites come with guarantees that cannot be excluded by New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
    2. 9.2 If any part of your order or products are defective or faulty, you should first contact the United Cellars Customer Service team cs@unitedcellars.co.nz or through your account. We will coordinate a response from the third party seller and will resolve any dispute in accordance with the New Zealand Consumer Law, this may include, at our sole discretion, replacing or refunding you the price of the product to your original payment method.
    3. 9.3 No warranty applies to a sale of auction.
  10. 10. Privacy
    1. 10.1 Your personal information will be collected, used and shared in accordance with our Privacy Policy. Our Privacy Policy describes how we store and use your personal information, how you can access your personal information and how you can contact us regarding your personal information.
    2. 10.2 By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in our Privacy Policy and these Terms. Information provided to us may be disclosed to third parties including our suppliers, Buyers, Sellers and our business partners, or as required by law.
  11. 11. Cookies
    1. Cookies are small pieces of information captured when your device is used to access online content. United Cellars Privacy Policy outlines how we use cookies. If you disable cookies on your browser or device, you may not be able to fully experience all features of the Sites.
  12. 12. Disclaimer
    1. United Cellars will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Site or to your downloading of any material posted on it, or on any Site linked to it.
  13. 13. No Guarantee
    1. 13.1 This clause applies only to the maximum extent permitted by applicable law, and does not (and is not intended to) override any rights that you have pursuant to applicable law, including the New Zealand Consumer Law. United Cellars and its related body corporates (as applicable) provide, and you accept that:
      1. (a) We make no representations, warranties or guarantees of any kind, express or implied as to the operation of our Sites or the information, content, materials or products included on our Sites, except as otherwise provided under applicable law.
      2. (b) We will not be liable for any damages arising out of, or in relation to, the use of our Sites or sites linked to our Sites. This limitation applies to direct, indirect, consequential, special, punitive or other damages suffers, as well as damages for loss of profits, business interruption or the loss of data or information.
      3. (c) You assume all risk of use of all features of a Site. You release United Cellars of all responsibility for any consequences of their use.
      4. (d) By continuing to access our Sites you agree that your access to, and use of, them is subject to these terms and all applicable laws, and is at your own risk.
      5. (e) Our Site and its content is provided to you on “as is” basis; our Sites may contain errors and inaccuracies and may not be complete or current. We cannot guarantee our Sites will always be available or fault- or virus-free.
    2. 13.2 United Cellars is an online Platform where you may purchase products from Sellers via the Site. United Cellars in some circumstances acts as a limited agent for the Seller and yourself in order to:
      1. (a) facilitate the sale and purchase of products;
      2. (b) collect payment from you and then remit payment to the Seller; and
      3. (c) provide associated support services in relation to the sale and purchase of products, we will in some circumstances not be a party to a transaction between a Seller and yourself and therefore do not warrant, endorse, guarantee or assume responsibility for any product advertised or offered by a Seller through the Sites. 
    3. 13.3 United Cellars and its related body corporates expressly disclaim all liability for any act or omission of you, any Seller or other third party.
    4. 13.4 Each Seller is also responsible for ensuring their products or services and any related content or advertising complies with all applicable laws including the New Zealand Consumer Law.
    5. 13.5 You acknowledge that the United Cellars is merely providing a Platform to facilitate the contracts between the Seller and yourself and to the extent that you have any claims or may have any claims in the future against the United Cellars, you hereby fully release, waive and abandon all such claims whether existing at the time of entering into the contract for sale with the Seller or any time before or after entering into such contract with the intention that you have no claim whatsoever against the United Cellars whether arising directly or indirectly from the acquisition of goods and/or services using the Platform provided by the United Cellars.
  14. 14. Content
    1. 14.1 The Sites and their content are subject to copyright, and other intellectual property rights. These rights are owned by United Cellars New Zealand Pty Ltd ACN 95 111 797 623 or in the case of some material, a third party, where the third party has provided permission to use the content.
    2. 14.2 You must not otherwise reproduce, transmit (including broadcast), communicate, upload, adapt, distribute, sell, modify or publish or otherwise use any of the material from the Site, including code and software, audio and video excerpts, except as permitted by statute or with our prior written consent.
    3. 14.3 Our Sites includes registered trademarks, and other marks that are otherwise protected by law. You may not use our trademarks without our written consent or any third party’s trademarks without their consent.
    4. 14.4 The Sites may contain links to third party sites. The links are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement by us of the sites or the information, products or services provided at those sites. You access those sites and use the information, products and services made available at those sites at your own risk.
    5. 14.5 Many of the products and services offered for sale or advertised and much of the information provided via the Site are the products, services and information of third parties. These third party products, services and information are not provided or delivered by United Cellars. Further, we may receive fees or commissions from third parties for products or services displayed or made available on the Sites or accessible through a link on the Sites. You acknowledge and consent to us receiving such fees.
    6. 14.6 By posting or adding any content onto the Sites or otherwise supplying material or information to us by any means, you grant us a perpetual, non-exclusive, royalty-free, irrevocable, worldwide and transferable right and license to use that content in any way (including, without limitation, by reproducing, modifying, and communicating the content to the public) and permit us to authorise any other person to do the same thing.
    7. 14.7 You consent to any act or omission which would otherwise constitute an infringement of your moral rights, and if you supply any content in which any third party has moral rights, you must also ensure that the third party also consents in the same manner.
    8. 14.8 The license referred to above will survive any termination of these Terms.
    9. 14.9 You represent and warrant to us that you have all necessary rights to grant the licenses and consents set out above.
  15. 15. Intellectual Property and Rights
    1. 15.1 You acknowledge and agree that the Sites and all data related to the access and use of the Sites (including all intellectual property rights in all of the foregoing) are and remain the property of United Cellars New Zealand Pty Ltd.
    2. 15.2 You acknowledge and agree that you will not:
      1. (a) improperly use the Sites; or
      2. (b) use any of our names, logos or marks for any commercial purpose except as expressly for by us; or
      3. (c) try to register or otherwise use or claim ownership over any of our names, logos or marks. 
        15.3 Nothing in these Terms constitutes a transfer of any intellectual property rights. You acknowledge and agree that, as between you and us, we own all intellectual property rights in the Sites.
  16. 16. Indemnities
    1. 16.1 You agree to indemnify and hold us and our supplies, affliatesaffiliates, partners, subsidiaries, directors, shareholders and employees (collectively, the “Indemnified Parties”) harmless from any and all claims and demands, losses, liability costs and expenses (including, but not limited to, reasonable attorneys’ fees), incurred by an Indemnified Party arising out of or related to:
      1. (a) your breach of these Terms;
      2. (b) any information (including but not limited to your data and your publicly posted information) submitted, posted, or otherwise provided by you;
      3. (c) any dispute or litigation between an Indemnified Party and a third party caused by your actions; and 
      4. (d) your negligence or violation or alleged violations of any rights of another. These obligations will survive any termination of your relationship with us or your use of the Platform. To the fullest extent permitted by law, the foregoing indemnity will apply regardless of any fault, negligence, or breach of warranty or contract of ours and /or our suppliers, affiliates, partners, subsidiaries and employees.
  17. 17. Social Media
    1. 17.1 United Cellars uses a number of social media sites (eg Twitter, Youtube, Facebook, Instagram, Pinterest and Tiktok), but these may change over time. We reserve the right to cease any such sites in our discretion. Our own Sites may also include social media functions, including user reviews, ratings, forums, and the ability to interact with our users.
    2. 17.2 Third party social media sites will also be governed by their own particular terms of use United Cellars does not necessarily endorse, support, sanction, encourage, verify or agree with any comments, opinions or statements posted by any users or members on Sites or United Cellars’ social media sites. Any information or material placed online by users, including advice or opinions, is the view and responsibility of those users and does not necessarily represent our views.
    3. 17.3 Users must not post or upload any comment, content or link to the Sites (including and social media sites) which does not comply with these Terms, including if it is defamatory, harassing, bullying, indecent or inflammatory.
    4. 17.4 United Cellars may moderate user-posted content and may remove and content that, in our opinion, is inappropriate. While we review content regularly, there may be times when inappropriate content is viewable before it can be removed.
    5. 17.5 United Cellars does not undertake to inform users when such content has been moderated or removed. We may provide warnings, or otherwise block or suspend users or their account in our sole discretion.
    6. 17.6 Where you post or submit content to a Site, you warrant that you:
      1. (a) Have permission of the person/s appearing in the content to submit it to the Site;
      2. (b) And for them and their image or likeness to be subject to these Terms, including use by United Cellars and our Privacy Policy; 
      3. (c) Have the right to submit the content (including copyright), the content is your own;
      4. (d) Original creation, and that you unconditionally and irrevocably consent to any act;or
      5. (e) Omission which might infringe any moral rights you may have in content (as defined in the Copyright Act 1968 (Cth));
      6. (f) United Cellars may copy, reproduce, publish, display, alter, or distort user submitted content, and use it for any purpose, (including without limitation, any future promotions or campaigns involving United Cellars) at any time in the future, and via any media;
      7. (g) United Cellars does not accept any responsibility or liability where content is downloaded from the Sites, nor in relation to any matters after such download. Third parties may comment on, link to, re-post, or otherwise deal with the user submitted content once it is submitted, and United Cellars does not accept any liability for such actions; and
      8. (h) Any personal information you provide about yourself, or the person/s appearing in user submitted content, may be used by United Cellars to conduct campaigns, research and marketing activities (including informing you about special offers from United Cellars and to become part of databases maintained by United cellars or any of its associated entities), and otherwise be used in accordance with our Privacy Policy.
  18. 18. Updates & Termination
    1. You acknowledge and agree that we may:
      1. (a) vary these Terms at any time. By continuing to use the Sites you consent to any variations. It is your responsibility to regularly check these Terms for any variations. 
      2. (b) at any time, and in our sole discretion, suspend or terminate the access to the Sites for any user without notice for any reason, including but not limited to a breach of these Terms. Suspension or termination shall not affect either party’s rights or liabilities.
      3. (c) disclose any information we may have about a user in relation to an investigation or allegation that your use of the Sites breaches these Terms, or any applicable laws.
      4. (d) identify or bring legal action against any person who is or may be breaching these Terms, including obtaining injunctive relief in the relevant jurisdiction.
  19. 19. General
    1. These Terms will be binding upon each party hereto and its successors and permitted assigns, and governed by and construed in accordance with the laws of the State of New Zealand without reference to conflict of law principles. These Terms will not be assignable or transferable by you without our prior written consent however we may assign these Terms without your consent . These Terms (including all of the policies and other Agreements described in these Terms, which are hereby incorporated herein by this reference) contain the entire understanding of the parties regarding its subject matter, and supersedes all prior and contemporaneous agreements and understandings between the parties regarding its subject matter. No failure or delay by a party in exercising any right, power or privilege under these Terms will operate as a waiver thereof, nor will any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other such right, power, or privilege. The invalidity or unenforceability of any provision of these Terms will not affect the validity or enforceability of any other provision of these Terms, all of which will remain in full force and effect. 
  20. 20. Definitions:
    1. Account means the account that you must establish in order to use the Platform.
    2. Buyer means a person using the Platform to purchase goods.
    3. Platform means this site. 
    4. Seller means a person using the Platform to sell goods.



    1. United Cellars New Zealand Pty Ltd ACN 95 111 797 623 (United Cellars) is committed to protecting your personal information. This Privacy Policy sets out the details relating to your data relationship with United Cellars, and applies to all services and interactions with United Cellars and other related social media sites and pages.
    2. This Privacy Policy applies to products and services offered by us, and by using our services you agree and consent to the collection, use and disclosure of your information in connection with providing you our services.
  2. What we collect and how we collect it
    1. The personal information we collect about you depends on the dealings you have with United Cellars. Personal Information includes information about an individual who is reasonably identifiable. You generally have the option of interacting with us anonymously or using a pseudonym, however in some instances this may prevent us from being able to provide you with products and services, for an example where you place an order for products online.
    2. The types of personal information we collect and use information depending on your interaction and transactions with us, including:
  3. What Information do we collect?
    1. contact name and details;
    2. payment and transaction information including type, bank and credit card details etc;
    3. delivery address or collection details;
    4. your location details through your smart phone or device;
    5. certain departments may request sensitive information such as skin type in dietary requirements, cosmetics or size details in intimate apparel, in order to provide you with products or services;
    6. transaction, product, services and activity details of purchases, preferences and interactions. 
  4. How do we collect information?
    1. When may collect your personal information when you:
      1. Use or visit United Cellars online store, related websites, social media platforms or Apps;
      2. conversations with our staff on the phone or at events;
      3. make a purchase or place an order;
      4. setup a United Cellars account;
      5. enter a competition or complete a survey;
      6. send us an enquiry or provide us with feedback;
      7. participate in a promotion, competition, or survey;
      8. join a mailing list;
      9. post a review, rating or comment on our website or social media page.
      10. Use of Cookies
    2. Information is automatically collected through your use of the United Cellars sites, Affiliates’ websites and Apps, electronic communications, through cookies. Cookies are small text files that websites or Apps may place on your computer or device. Generally, cookies are used to recognise repeat users of websites and remember user preferences. We may collect this information both anonymously and in relation to user accounts. Cookies are also used to allow the website to gain statistical information about your usage behaviour and aggregate data to allow United Cellars to customise a user's experience on their websites. The information is used and disclosed by  United Cellars for purposes including statistical analysis and to assist us improving the functionality and usability of the website and related Apps. You can switch off cookies by adjusting the settings on your web browser.
  5. Why we collect personal information
    1. We collect your personal information to provide, administer, improve and personalise our products and services, and to support our business functions, including:
      1. to provide you with products and services;
      2. to improve our service operations to enhance your customer experience;
      3. to manage and work with our service providers to fulfil your request for products and services such as processing transactions and payments, delivering products and services, providing refunds and discounts;
      4. to register and service your account, including any online account with the Site and keeping your information up‐to‐date, and verifying your identity;
      5. promoting and communicating United Cellars products and services through direct marketing, events and competitions, public relations and social media. We may also make use of third parties who use cookies to serve ads to you based on your past visits and use of our website. This allows us to notify you of products or offers which we think might be of interest to you;
      6. to communicate with you and perform research and statistical analysis, such as customer satisfaction and product and service improvement purposes, tailor products and promotional offers to you, usage behaviour and user experience for online and digital platforms to improve functionality and usability. This may include matching information we collect against other information held by third parties, partners and sellers that you have consented to share your information with (We may also use and disclose de-identified data for these purposes);
      7. to respond to your query, feedback or concerns;
      8. responding to and interacting with regulatory bodies and relevant government agencies;
      9. general planning and administration, and as other required or permitted by law. We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or which are required or authorised by or under law, and for which you have provided consent.
  6. Digital marketing, advertising and opting out
    1. By providing your address, email address and contact number to United Cellars or its related parties and partners, you consent to United Cellars contacting you. We may send this information in a variety of ways, including by mail, email, social media, SMS, MMS, telephone and via United Cellars Apps. You may prefer to provide to us your personal email address or mobile number rather than, for example, an email address accessible by your work colleagues. If we send you direct marketing or send you electronic marketing messages based on your consent or as otherwise permitted by applicable law, you may, at any time, withdraw your consent or opt-out by:
    2. Contacting our Customer Service team here: (0800 239 1223, cs@unitedcellars.co.nz); or
      Using the unsubscribe facility that we include in our electronic messages (eg email, SMS or MMS) to opt out of receiving those messages.
      Sharing your personal information
    3. United Cellars works with a number of suppliers that provide us with services to fulfil your request or carry out specific functions on our behalf, including: 
    4. *Contracted or approved third party service providers or contractors to provide you with products or services requested by you or may be of interest to you, to process your payment, to communicate offers and promotions to you, and for product development and product, service and market research. An example of an approved third party service provider is PayPal, their Privacy Statement can be located at our Privacy Policy.
    5. *Our loyalty program partners, suppliers and service providers. 
    6. *Approved technology services including application and systems, cloud computing facilities, development and technical support, processing, storing, hosting, research and to analyse data. 
    7. *Business advisors, including lawyers, accountants, insurance, recruitment advisors and agencies, auditors or other professional service providers to the extent reasonably required. 
    8. *Regulatory, investigative or government bodies to comply with applicable laws or respond to valid legal process such as a search warrant, a court order or a subpoena and fraud management.
    9. Some of our trusted service providers such as technology or data storage providers may be located outside of New Zealand including Japan, Singapore, India, Hong Kong, the Philippines, the United States of America and other countries or jurisdictions depending on the nature of the services those recipients provide to Millennial Mall Pty LtdYotpo.
  7. Protection of personal information
    1. Personal information we hold will be in electronic form with our trusted service provider. Any trusted service provider must observe and meet our information security requirements to minimise the risk of unauthorised access to, and loss, misuse or unapproved alteration of, personal information.
    2. In addition we have a number of security controls in place and use a range of resources, process and technology controls to protect your personal information. While we endeavour to protect the personal information of users of our website, we cannot guarantee the security of information you disclose online. You disclose that information at your own risk. You should be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. You can also help protect your personal information by keeping your United Cellars account details confidential, access is limited and we encourage you to use a unique and strong password, limit access to your computer and log out after use. If you become aware of unauthorised access, please contact the United Cellars Customer service team as soon as practicable using these details…
  8. Third party sites
    1. We may display advertisements from third parties and other content that links to third-party websites. Links to third party sites that are not operated or controlled by United Cellars are provided for your convenience. If you click on a third-party advertisement or link, you are leaving United Cellars and any personal information you provide will not be covered by this Policy. United Cellars is not responsible for the privacy or security practices of those sites. Third party websites should have their own privacy and security policies, which we encourage you to read before supplying any personal information to them.
  9. Access and Corrections
    1. Access 
      1. If you would access to personal information we hold about you, please contact the United Cellars Customer Service team. When making an access request, please provide as much detail as you can about the particular information you seek, in order to help us retrieve the information. We may ask you to verify your identity before proceeding with any request you make, this includes providing us satisfactory proof of identity as determined by us. 
    2. Corrections
      1. If you ask United Cellars to correct personal information that we hold about you, or if we are satisfied that the personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading. If we correct personal information about you, and we have previously disclosed that information to another agency or organisation that is subject to the Privacy Act, you may ask us to notify that other entity. If so, we will take reasonable steps to do so, unless this would be impracticable or unlawful. You should ensure that all personal information submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the products and services you have requested. A record of the changes made to your personal information may be noted in your account or filing. 
  10. Complaints or Questions 
    1. If you would like further information about how we manage your personal information, or if you have any queries relating to our Privacy Policy, or wish to lodge a complaint in relation to an alleged breach of the Privacy Act, please contact the United Cellars Customer Service team using the following contact details, cs@unitedcellars.co.nz 
    2. We may ask you to submit your complaint in writing. We may discuss and share your complaint with our staff and our service providers and others as required and appropriate.
    3. All complaints received by the Customer Service Team will be dealt with in a timely manner considering all the circumstances of the complaint. In most cases, we expect that complaints will be investigated and a response generally provided within 30 days of receipt of the complaint. 
  11. Updates to this Policy
    1. United Cellars may amend this Privacy Policy from time to time without notice. You should check this page regularly to take notice of any changes. The current version will be posted on our website and a copy may be obtained by contacting our Customer Service team.
  12. General 
    1. This Privacy Policy and your use of United Cellars services including the website is governed in all respects by the laws of New Zealand and you agree to submit to the exclusive jurisdiction of the courts of New Zealand. 








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