Privacy Policy

Privacy Policy

Thank you for shopping at United Cellars New Zealand Pty Ltd.

United Cellars New Zealand is committed to complying with the Privacy Amendment (Private Sector) Act 2000, which commenced in December 2001, and the privacy provisions of all applicable legislation. This privacy policy covers all personal information we hold, that is, information, or an opinion, about an individual, whose identity is apparent, or can be reasonably ascertained, from that information or opinion. This includes information we have collected from people through our partner wineries, over the phone, through our related body corporates and over the Internet.

The policy also covers personal information that we have sourced from third parties. If you have any questions about this privacy statement, or the content or practices of our website, you can contact United Cellars directly at:

United Cellars
Level 4, Hurlstone House
130 Khyber Pass Road,
Grafton, Auckland, 1023
NEW ZEALAND
or 0800 449 451
64 9887 7530 from overseas


When we collect personal information from an individual, we will ensure that we do so in a fair manner and that we let the individual know where and how to contact our organisation. We will only collect information that is necessary.

We do not collect personal information when you visit our website unless you log on, place an order, register with or contact us, or provide us with feedback. When you place an order you will be asked to log on and we will ask you for the following personal information: your name, date of birth, email, mailing address, delivery address and any special delivery instructions and phone number.

Information from the Checkout is provided to our delivery agents so we can send you your order. We may also need to provide your details to data maintenance providers.

SA legislation states that we are required to collect your date of birth details, for all orders delivered in SA. We also collect date of birth details for all other deliveries, to verify that you are over 18 years. These details will be included on the delivery label, in a disguised format.

When you register on our website, we will ask you your name, email, phone number and date of birth and will ask you to nominate a password. From time to time, we advise all our customers of up and coming offers and special promotions. If you do not wish to receive these offers click the unsubscribe link in your next email or call us on 0800 449 451

When you submit feedback or questions via email, or contact us for information about our website, we will request your name and email. We use this information solely to respond to your enquiries.

When you enter a contest or other promotional feature, we may ask for your name, address, and email so we can administer the contest and notify winners. We may also require that your name be published in the event that you win a contest. We may ask for other information to enable us to improve our website or to send you special offers.

We do not sell, rent or barter any identifiable personal information to any third party without your permission. United Cellars New Zealand Pty Ltd is a United Lifestyle Group Pty Ltd Company.

Our website contains links to other websites. unitedcellars.com is not responsible for the privacy practices or the content of other websites.

Personal Information

When you join the United Lifestyle Group websites we will ask you for your contact details so we can send you information relevant to your enquiries.

The information you have given us will be used to inform you of offers, special releases, art events, wine tastings, dinners and other benefits you can enjoy as a result of you being a Member.

When mailing offers, we provide your name and postal details to a mailing house or, on occasion, to a supplier's mailing house. No other information is passed on. The parties using these details are obliged to delete all records immediately after use.

We sometimes employ researchers or consultants to study various aspects of our Member database. It is possible that a researcher may contact or invite you to participate in a focus group aimed at improving our offers and service. Other consultants may employ database-profiling tools – again aimed at improving service and offers for your benefit. The data is studied as part of a 'population' not as individual entries.

We do not sell or rent our Member list or any part of it to any other parties.

Access to Personal Information

United will provide you access to your personal address records, as stipulated under the relevant Act. However, United Lifestyle Group and its related body corporates may occasionally need to deny access to information in accordance with the exemptions contained in the Act. To gain access to your personal address information simply contact us on 0800 449 451.

We will always provide individuals with a way of 'opt-out' from receiving further offers. We will provide an opt-out opportunity with direct marketing offers in accordance with the legislation. You can even specifically decline a particular form of communication.

United Lifestyle Group websites store cookies on your computer to aid you in navigating the website and registering.

Should you have any further questions regarding our privacy policy you can phone in to speak with us on 0800 449 451