Customer Service

  • What is the best way to contact United Cellars?

    You can use the online chat function to the bottom of the screen where your can chat with our Cellar Angels, or you can phone in on 0800 449 451, or you can email enquiries@unitedcellars.co.nz
  • How much is the freight?

    Freight delivery charges per case are $12 for North Island Metro, $17 for North Island Rural, $15 for South Island Metro & $20 for South Island Rural. This covers all insurance and handling costs. This case rate applies for the first 2 cases, and for each case thereafter the freight varies between $6 to $12.50 per case. We also offer special freight rates with special offers from time to time. For full information see our delivery information page.
  • Can I get a tax invoice?

    Yes, a tax invoice can be provided, if you have not received one at the time of delivery then call your Cellar Angel on 0800 449 451 or email enquiries@unitedcellars.co.nz.
  • What payment methods do you offer?

    We accept Visa, MasterCard, American Express, Diners Club and vouchers. Existing customers need only quote their customer ID or call their Cellar Angel who will gladly handle the details. Amex and Diners Club purchases incur a 3% merchant fee.
  • Are there any other costs, when purchasing through United Cellars?

    No. All prices quoted are inclusive of GST and are in New Zealand currency.
  • How long to deliveries take?

    For full information see our Delivery Information Page.
  • What is your refund policy?

    If you are not 100% happy with your purchase, please contact us within 30 days of sale to arrange for a return of the remaining stock. On return, we can use the returned value to replace with a preferred product, or as store credit for future purchases. (Please note that initial pickup/return is free of charge, however, if changes are made after the return has been initiated, or if a second lodgement is required, costs of subsequent pick up(s) will be deducted from overall credit raised.) In the instances of fault, we can arrange the replacement, refund or store credit.Freight & 3% AMEX/Diners merchant fees are non-refundable.
  • What is the United Cellars Tasting Guarantee?

    At United Cellars we understand that everyone's individual palates can vary, and what is one person's favourite wine doesn't necessarily taste brilliant on other people's palates. If you are not 100% happy with your purchase, please contact us within 30 days of sale to arrange for a return of the remaining stock. On return, we can use the returned value to replace with a preferred product, or as store credit for future purchases. (Please note that initial pickup/return is free of charge, however, if changes are made after the return has been initiated, or if a second lodgement is required, costs of subsequent pick up(s) will be deducted from overall credit raised.) In the instances of fault, we can arrange the replacement, refund or store credit. Freight and 3% AMEX/Diners merchant fees are non-refundable. Click here to find out more about our guarantee
  • Do the prices on the website include GST?

    All prices shown for wine, freight, insurance and membership fees do include GST.
  • Will GST be payable on freight and insurance?

    Yes. GST is payable on most goods and services and all quoted prices are inclusive of GST.
  • Is this a secure site?

    United Cellars uses the latest in SSL encryption technology, protecting your credit card and personal details against disclosure to a third party. United Cellars prides itself on providing a personal service, so we offer alternatives such as phone, post or email facilities. Phone us on 0800 449 451 to find out about all our ordering options.
  • If I am travelling overseas can I claim back the GST?

    A tax invoice is provided with all orders at the time of delivery. Invoices can be used for tax deductions for tourists at TRS offices at all major airports. Additional copies of invoices can be requested. We can post, email or fax these to you at a cost of $2.00 (inc GST) per invoice requested.
  • Does United Cellars New Zealand have a privacy policy?

    Feel free to click here to view our privacy policy.
  • Does United Cellars ship Internationally?

    Yes, we do. For full information see our Delivery Information Page.
  • How do I cancel an order?

    If you wish to cancel your order for any reason, please contact us immediately. Please note that if products purchased are in stock, your order may be shipped well within 24 hours. Orders cancelled prior to shipment are entitled to a full refund/credit. If a retrieval or stop shipment is required, refund/credit will be issued on return of stock. Freight is non-refundable. Amex/Diners fees are non-refundable
  • What is the United Cellars Guaranteed Value Promise?

    If you order products and then within 20 days see it advertised for less, mail or fax us a copy of the advertisement and we'll refund you the difference. Alternatively you can email us on enquiries@unitedcellars.co.nz including the link to the store where the same wine is advertised cheaper.