About Us

About us

Awards

Established in 2004, United Cellars has moved beyond the traditional wine club to work directly with leading wineries across New Zealand and around the world.

We care about your wine needs and our focus continues to be about offering outstanding wine, at best market prices. We provide a bespoke 'one on one' service, matching wine to each customer's needs. From $10 to $100+ a bottle, each wine has been tasted and approved as an industry benchmark, before it is offered for sale.

We also utilise our own warehouse/logistics facility to guarantee prompt delivery. At United Cellars there are no joining nor ongoing fees, and never any obligation to buy.

Express door to door delivery

For an introduction to our service, please contact us.

United Cellars is part of the United Lifestyle Group (ULG). Bringing you the finer things in life. The United Lifestyle Group has divisions: United Cellars Australia and United Cellars New Zealand and United Networks, our telecommunications company, providing full-service with a personal touch.

United Cellars Experience Guarantee - Quality without compromise

At United, we believe our brand promise should be more than a statement, something that people truly experience so when we commit to you "The Greatest Wine Experience" then we have to do everything in our power to make this happen, from advice from our wine dealers to the delivery to your door.

Ultimately we know that once you open that bottle of wine the "experience to follow should speak for itself."

We believe in delivering to you top quality products, at market lowest prices with a high level of personalized service all the way from choosing the right wine to ensuring its safe delivery to you.

In keeping our promise to you, we offer:

100% Satisfaction Guarantee

If you are not 100% happy with your purchase, please contact us within 30 days of sale to arrange for a return of remaining stock. On return we can use the returned value to replace with a preferred product, or as store credit for future purchases. (Please note that initial pickup/return is free of charge, however if changes are made after return has been initiated, or if a second lodgement is required, costs of subsequent pick up(s) will be deducted from overall credit raised.) In the instances of fault, we can arrange replacement, refund or store credit. Freight and 3% AMEX/Diners merchant fees are non-refundable.

Price Match Promise

If you order products and then within 20 days see it advertised for less, mail or fax us a copy of the advertisement and we'll credit you the difference. Alternatively, you can email us on enquiries@unitedcellars.co.nz including the link to the store where the same wine is advertised cheaper.

Tasting Guarantee

At United Cellars we understand that peoples individual palates can vary. If you are not 100% happy with your purchase, please contact us within 30 days of sale to arrange for a return of the remaining stock. On return, we can use the returned value to replace with a preferred product, or as store credit for future purchases.

If you have any concerns or questions regarding your orders with us, we'd love to hear from you. To email or speak to one of our dedicated customer service team via phone contact us here.

If you have any further questions they may be answered on our FAQ page or our customer service team is here to help you along the way, so if you need any help please let us know.