United Cellars Experience Guarantee - Quality without compromise
At United, we believe our brand promise should be more than a statement, something that people truly experience so when we commit to you "The Greatest Wine Experience" then we have to do everything in our power to make this happen, from advice from our wine dealers to the delivery to your door. Ultimately we know that once you open that bottle of wine the "experience to follow should speak for itself." We believe in delivering to you top quality products, at market lowest prices with a high level of personalized service all the way from choosing the right wine to ensuring its safe delivery to you. In keeping our promise to you, we offer:
If you are not 100% happy with your purchase, please contact us within 30 days of sale to arrange for a return of the remaining stock. On return, we can use the returned value to replace with a preferred product, or as store credit for future purchases. (Please note that initial pickup/return is free of charge, however, if changes are made after the return has been initiated, or if a second lodgement is required, costs of subsequent pick up(s) will be deducted from overall credit raised.) In the instances of fault, we can arrange a replacement, refund or store credit. Freight and 3% AMEX/Diners merchant fees are non-refundable.
If you order products and then within 20 days see it advertised for less, mail or fax us a copy of the advertisement and we'll credit you the difference. Alternatively, you can email us here, including the link to the store where the same wine is advertised cheaper.
At United Cellars we understand that peoples individual palates can vary. If you are not 100% happy with your purchase, please contact us within 30 days of sale to arrange for a return of the remaining stock. On return, we can use the returned value to replace with a preferred product, or as store credit for future purchases.
If you have any concerns or questions regarding your orders with us, we'd love to hear from you. To email or speak to one of our dedicated customer service team via phone contact us here.
If you have any further questions they may be answered on our FAQ page or our customer service team is here to help you along the way, so if you need any help please let us know.
I always keep an eye on emails to ensure you get the very best service.
United Holdings International