United Cellars Experience Guarantee quality without compromise
At United Cellars, we believe our brand promise should be more than a statement – it should be something that people truly experience. So, when we commit to providing you with the greatest wine and spirits experience, we have to do everything in our power to make that happen, from the advice you receive from our agents to the delivery of your purchases to your door.
Ultimately, we know that once you open that bottle of wine or spirits, the experience to follow should speak for itself.
We believe in delivering you top-quality products at the lowest market prices and with a high level of personalised service. To deliver on our pledge of QUALITY WITHOUT COMPROMISE, we offer:
100% Satisfaction Guarantee
If you are not 100% satisfied with your United Cellars purchase, please contact us within 100 days of sale to arrange for a return of the remaining product, certain terms and conditions do apply.
Upon return, we can use the returned value and replace it with a preferred product or provide you with store credit towards future purchases.
(Please note that initial pick-up/return is free; however, if you make changes after initiating the return or if you require a second lodgement, we will deduct costs of subsequent pick-ups from your overall credit.)
In instances of fault, we can arrange a replacement, refund, or store credit. Freight and 1.6% AMEX/Diners merchant fees are non-refundable. (Please note that we allow up to 100 days to make a claim; after that, we don’t accept claims.)
This policy does not apply to auction and selected cellar release items that are older vintages of more than 20 years.
Price Match Promise
If you order a product and then see another merchant advertise it for less within 20 days, email us a copy of the advertisement or a link to the lower price, and we'll credit you the difference.
Exclude Auction and Cellar Release items.
At United Cellars, we understand that everyone’s palate is different and tastes change from time to time. If you are not 100% happy with your purchase, please contact us within 100 days of sale to arrange for a return of the remaining product. Upon return, we can use the returned value and replace it with a preferred product or provide you with store credit towards future purchases.
Excludes Auction items and Selected Cellar release products with vintages older than 20 years.
If you have any concerns or questions regarding your orders or experience with us, please get in touch. You can reach a member of our dedicated customer service team by phone at 0800 449 451 or email at firstname.lastname@example.org. You may also find answers to some frequently asked questions on our FAQ page.
We appreciate your business.