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Frequently Asked Questions

  • What are the shipping rates?

    Freight delivery charges per case are $11 for NSW, $12 for VIC, QLD and ACT, $15 for SA, $17 for TAS and WA, $18 for NT. This covers all insurance and handling costs. This case rate applies for the first 2 cases, and for each case thereafter the freight drops to $7 per case. We also offer special freight rates with special offers from time to time. For full information see our delivery information page.
  • What is your return policy?

    If you are not 100% happy with your purchase, please contact us within 30 days of sale to arrange for a return of remaining stock. On return we can use the returned value to replace with a preferred product, or as store credit for future purchases. (Please note that initial pickup/return is free of charge, however if changes are made after return has been initiated, or if a second lodgement is required, costs of subsequent pick up(s) will be deducted from overall credit raised.)In the instances of fault, we can arrange replacement, refund or store credit.Freight & 3% AMEX/Diners merchant fees are non-refundable.
  • What payment methods do you offer?

    We accept Visa, MasterCard, American Express, Diners Club and vouchers. Existing customers need only quote their customer ID or call their Cellar Angel who will gladly handle the details. 
  • Ca I cancel my order?

    If you wish to cancel your order for any reason, please contact us immediately. Please note that if products purchased are in stock, your order may be shipped well within 24 hours. Orders cancelled prior to shipment are entitled to a full refund/credit. If a retrieval or stop shipment is required, refund/credit will be issued on return of stock. Freight is non-refundable. Amex/Diners fees are non-refundable

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